Path: Settings → Team Members (/settings/team)
User roles (org team permissions)
| Role | Billing seat? | Capabilities |
|---|---|---|
| Admin | Yes (facilitator seat) | Full access. Only admins can: edit org name/slug, branding, invites, member removal, org deletion, retention settings |
| Facilitator | Yes | Create scenarios, run exercises, facilitate, use all workspace features except admin-only settings |
| Observer | No | Same app access as Facilitator for running exercises; does not count toward facilitator seat limit |
Facilitator seat limits: Starter 1 · Plus 3 · Pro 10
Inviting team members (Admin)
- Settings → Team Members → Invite
- Enter email and choose role (Admin, Facilitator, or Observer)
- Invitee receives email with accept link
- Manage pending invites: resend or cancel
MSP-managed organizations
If your organization is managed by an MSP (managed service provider), team management lives in MSP settings (/settings/msp) with Clients and Team tabs — the regular Team Members page redirects there. MSP users who belong to multiple client organizations get a workspace switcher in the sidebar to move between them.