Path: Communications (/dashboard/communications) — Plus Pro
Pre-written crisis communication templates for use during exercises and real incidents (simulation mode).
Template categories
- Initial incident notification
- Employee notification
- Customer / client
- Vendor / partner
- Executive / board briefing
- Media / press
- Regulatory / legal
- All-clear / recovery
- Custom
Create / edit template
- Communications → New template
- Set name, category, severity (SEV1/SEV2/SEV3), subject, body
- Use tokens like
{{company_name}},{{incident_type}},{{spokesperson_name}}— auto-filled from org branding and overrides - Mark simulation vs live as appropriate
System templates
Plus includes 3 system templates. Pro: unlimited custom templates.
Export
Export filled template as DOCX or PDF with token resolution and org logo, or download all templates as a packet.
During exercises
Facilitator attaches templates to phases in the phase view for discussion reference.